Refund Policy
At My Store, we want every customer to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help with our refund and return process.
Return Eligibility
Customers may request a return within 30 days after receiving their order. To be eligible for a return, the item must be unused, in its original condition, and include all original packaging, accessories, and documentation when applicable.
Certain products may not be eligible for return due to hygiene, safety, customization, or other restrictions. Any item that has been damaged, used improperly, altered, or returned without approval may not qualify for a refund.
Return Process
Before sending any item back, customers must contact our support team at Support@simplanionsean.shop with their order number and details about the return request. Our team will review the request and provide return instructions if approved.
Please do not send products back without receiving confirmation from our customer service team. Unauthorized returns may not be processed.
Refund Processing
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.
Refunds may take several business days to appear in your account depending on your bank, credit card provider, or payment service.
Non-Refundable Situations
Refund requests may be denied for:
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Items returned after the allowed return period.
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Products that show signs of use, damage, or alteration.
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Items missing original packaging or components.
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Incorrect addresses provided by the customer.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery. Provide your order information and supporting details so we can review the issue and provide an appropriate solution.
Contact Information
For any refund-related questions, please contact:
My Store
Email: Support@simplanionsean.shop
Phone: +1 347-617-6730
Address: 7102 Ruthgreen Rd, Windsor Mill, MD 21244, United States